Stripe is unable to issue refunds on their behalf. If you’ve located the charge in our charge lookup tool and you don’t recognize the business or want a refund, you will need to reach out to the business directly. If you see a charge from us on your credit card statement, it’s possible that you've purchased something from a business that uses our services and the business itself wasn’t reflected on your bank statement descriptor. For context, Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps, and in store.
If you see “STRIPE” on your bank statement and you’re unsure which business has charged you, you can use our secure charge lookup tool to search for the business. If you need a refund or suspect fraudulent activity, contact the business directly or reach out to your bank for further assistance. To identify the business, use Stripe's secure charge lookup tool.
If you notice an unknown charge from Stripe on your bank statement, it may be from a business using Stripe's payment processing services. This page contains information intended for customers of businesses that use Stripe.
